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Customer Journey Mapping

Conquer the Customer Maze: Unleashing Growth with Customer Journey Mapping

Ever felt lost in a labyrinth of customer churn and lukewarm engagement? Fear not, intrepid business leader, for the map to your customer’s heart lies in the powerful tool of Customer Journey Mapping (CJM). As a seasoned Management Consultant with over 20 years navigating the diverse landscapes of industries like yours, I’ve witnessed the transformative …

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